Canberra Express Cleaners
NDIS Laundry Services

NDIS Laundry Service
Person-Centred Care Support

NDIS-registered laundry support for participants across the ACT. Pickup, wash, fold, and deliver — helping participants maintain independence and dignity.

Fully Insured 4.9★ Google 100% Canberra Eco-Certified

The Challenge

Laundry Is a Daily Living Activity — and It Can Be a Barrier

For many NDIS participants, managing household laundry independently is either physically impossible, significantly challenging, or a source of ongoing stress. Physical disabilities, cognitive conditions, chronic fatigue, and mental health challenges can all turn what most people consider a simple chore into a genuine barrier to daily living. Under the NDIS framework, laundry assistance falls under Core Supports — specifically "Assistance with Daily Life" (support category 01). This means participants with appropriate funding can engage a registered provider to manage their laundry as part of their support plan, helping them maintain hygiene, dignity, and independence without overextending their physical or emotional capacity. In Canberra, the availability of dedicated NDIS laundry services is limited. Many providers offer general disability support that includes laundry as a secondary task, but few specialise in laundry as a standalone service. This means participants often rely on support workers who may not have training in fabric care, stain treatment, or garment management — leading to damaged clothing, inconsistent service, and frustration. A dedicated NDIS laundry service provides consistent, professional-quality care for participants' clothing and household textiles — treated with the same attention to detail as any commercial client, with the additional sensitivity that person-centred care requires.

Our Approach

Dignity-First Laundry Support

We treat every participant's laundry with respect and care. Items are sorted, washed at appropriate temperatures, dried, folded, and returned in organised bundles. We accommodate specific preferences — favourite detergents, fragrance sensitivities, specific folding methods — because personalisation matters.
NDIS-registered service provider
Door-to-door pickup and delivery
Individual participant laundry — never mixed with others
Hypoallergenic and fragrance-free options available
Clothing-safe temperatures and gentle cycles
Garment care label compliance
Personal preferences recorded and followed
Consistent schedule for routine and predictability
Direct NDIS plan billing (plan-managed or self-managed)
Communication with support coordinators and plan managers

What's Included

What We Manage

All personal clothing
Bed linen and pillowcases
Towels and face cloths
Blankets and throws
Incontinence-affected items (handled sensitively)
Specialised garments and adaptive clothing
Curtains and soft furnishings (periodic)
Mattress protectors
Compression garments (gentle cycle)
Delicate and hand-wash items
Ironing and pressing on request
Seasonal clothing storage rotation

Compliance & Standards

NDIS Registered ProviderCore Supports Category 01NDIS Worker Screening ClearedHypoallergenic Products AvailablePrivacy & Dignity Compliant
"My son has a physical disability and managing his laundry was taking up hours of my week as his carer. Canberra Express picks up on Monday and delivers fresh, folded clothes on Wednesday. It's given me back time and given him more independence."

Margaret H.

Parent & Carer, Tuggeranong

Pricing

NDIS laundry services are billed at NDIS price guide rates under Core Supports (Assistance with Daily Life). We can bill your plan manager directly or provide invoices for self-managed participants. Contact us for a personalised quote based on your support plan.

Get a tailored quote

Frequently Asked Questions

Are you an NDIS-registered provider?+
Yes. We are registered with the NDIS Quality and Safeguards Commission and hold the appropriate registration groups for daily living support including laundry services.
How is this billed under my NDIS plan?+
Laundry services fall under Core Supports, Category 01 (Assistance with Daily Life). We can bill your plan manager directly, submit invoices to NDIA for agency-managed participants, or provide tax invoices for self-managed plans.
Can you handle incontinence-affected laundry?+
Yes. We handle all types of soiled laundry with sensitivity and proper hygiene protocols. Items are pre-treated and washed at appropriate temperatures to ensure complete sanitation.
Do you accommodate sensory sensitivities?+
Absolutely. We record and follow specific preferences for detergent type (hypoallergenic, fragrance-free), fabric softener use, drying method, and folding style. Many of our NDIS participants have sensory processing needs that we accommodate.
Can my support coordinator contact you?+
Yes. We welcome direct communication with support coordinators, plan managers, and LACs. We can provide service agreements, compliance documentation, and regular service reports as needed.

Ready to Get Started?

Get a tailored, obligation-free quote. We respond within 2 hours during business hours.